Frequently Asked Questions

  • Last Updated : 26th March, 2024

KYC

KYC stands for Know Your Customer. It's a set of procedures that banks and other financial institutions use to verify the identity of their customers.

The Central Bank of Nigeria (CBN) is reinforcing KYC procedures to address concerns about fraud. The measure includes all Tier-1 accounts which is automatically created for you once you create an account with Datarecharge.ng. This account ensures automatic wallet funding.

The new rules come as an amendment to Section 1.5.3 of the Regulatory Framework for Bank Verification Number (BVN) Operations and Watchlist for the Nigerian Banking Industry.

The CBN released a circular detailing all the updates, but the fundamental change is that BVN or NIN linking for tier-1 accounts is now mandatory. This means all new and existing Tier-1 bank accounts and digital wallets for individuals must have a Bank Verification Number (BVN) and/or National Identification Number (NIN) on file.

General

It's simple, visit daterecharge.ng or download the mobile app (when available) to get started.

Yes, it is compulsory, It is highly recommended you register on DataRecharge.ng for the following reasons;
  • You will be able to manage your account. All our registered customers get notifications first for our services discounts, bonuses and new services.
  • You can easily manage your account wallet by adding your card, this makes your purchase easy and fast.
  • When you pay via your DataRecharge.ng wallet, you save costs on payment gateways charges.
  • Wallet

    A wallet is a virtual aggregator for all funds. When you open an account on DataRecharge.ng, you get access to various bank accounts immediately. Get accounts with Wema Bank, Sterling Bank, Moniepoint, etc. When funds are transferred to any of these account numbers, you receive them in your VistaPay wallet.

    To pay your utility bills and perform daily transactions on DataRecharge, it is advised to fund your wallet.

    There are two major ways to fund your wallet. Log in to your account to access each of them.
  • Method 1: Transfer to your dedicated account numbers. Copy any of the dedicated account numbers on your dashboard. Send funds to these account numbers to immediately fund your account. You do not need to call us after making these transfers, your wallet is automatically funded. If you don’t get the fund immediately, the delay could be a result of bank networks. Kindly give a couple of minutes for it to reflect. If you don’t get it after twenty minutes, kindly chat up our support on Facebook or Instagram.

  • Method 2: Online funding. On your dashboard, click on the Fund wallet button, and type in the amount you want to fund your account with. Choose your payment method e.g via debit/ATM card, then click on continue. On the next page, choose your mode of payment as with Card. Then type your debit card number (12 digit number on your card), validity date e.g 04/30, and CVV (3 digit number at the back of the debit card) to the box provided for each.

  • NOTE: You can select the "Remember this card next time" box to save your time from going through the process again next time you need to fund your wallet with your card, then type your phone number and email address.
  • Then click the Pay button to validate your card. Once the card is validated, click the Proceed button. Choose the method you wish to receive the OTP for the transaction and click submit. To confirm you are making the transaction type in the OTP code sent to your phone or email. Once this is confirmed, your account wallet will be funded.
  • Security

    Yes, we do. We’re located at Akwa-Ibom.

    Recovery of your account login credential is easy with DataRecharge.ng. To recover your password, follow the steps below:
  • Log on to VistaPay Password Reset

  • On the password recovery page, you can recover your login credentials (password) via email.

  • You will need to submit the email address you registered on VistaPay with.

  • Once information is validated, a message will be sent to your email.

  • Click on the recovery link in your email and you will be redirected to reset your password.

  • Once the new reset password is validated and you have successfully recovered your account, you can now continue to log in to your account with the new password.